CoolCities ensures your online excellence and

guarantees Revenue Growth

We start with a complimentary consulting meeting where we define your challenges and create a custom solution that includes a combination of improvements across the 5 elements of online excellence.

CoolCities will dispel the myths and explain

how all things online work

in 5 steps 







Your ideal current and prospective client, their demographics, location, habits, job, income status, family status, influencers and detractors.


Examine the branding and the overall reach of competitors. Review their ratings, websites, logos, paid promotion efforts and other marketing methods as well as major differentiators.


Define your professional qualities and benefits with emphasis to personal attributes as well as research and clinical interests.


Develop a two sentence mission statement that sets the you as a professional apart from the competition, reflects the entire branding process and resonates to the target customer audience.


Define the brand tone of voice, i.e. personable vs formal, established vs modern, fun vs serious, accessible vs inclusive and develop the brand story and messaging.


Develop several options of logo variations, fonts, color palette, tag lines, iconography, typography and the creative brand guidelines to ensure consistency across media.

1. Your Brand

What is it

Your Brand is a collection of attributes describing who you are and why consumers should care about it.

Why it is important

Branding ensures that your "image" is attractive and consistent across your website, social media, email outreach, ads, listings. 


Consistency ensures that consumers remember your core values and unique qualities.


What happens without it

Lack of brand guidelines may lead to brand confusion and, when it comes to advertising, wasted dollars to unsuccessful promotion efforts.

What you should do about it

If you never went through the branding exercise, it does not mean that you have to start from scratch. A brief strategy call with CoolCities can help you outline your current brand, align your messaging and significantly improve your marketing efforts.

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Fluid animated design, lightweight pages, custom videos and graphics, full mobile optimization, branding integration.


Digital intake forms, online registration, online appointment booking, online COVID-19 screening, online invoicing and payment portal, online store.


Fully integrated appointment booking, online payment and telemedicine system for existing and new patients


HIPAA compliance must be implemented on all healthcare websites that facilitate patient - doctor informational exchange. ADA compliance is becoming mandatory and should be a standard component of all websites.


Content ought to be informational, balanced, clear and scientifically sound. Standard components are SEO, Blog, online illustrated guides for patients.


Develop several options of logo variations, fonts, color palette, tag lines, iconography, typography and the creative brand guidelines to ensure consistency across media.

2. Your Website

What is it

Your website is the projection of your physical business premises into the digital space.

Why it is important

New and existing customers will see your website before they buy your services or book an appointment to see you. Nowadays the expectations of a website are high. A cutting edge website design is not "nice to have" its "must have". 


Furthermore your website is the door to your physical premises. It should be kept open, in other words, your website design should convert visitors to appointments.


What happens without it

An outdated or badly designed website will deter consumes from buying your products or using your services. 

What you should do about it

Request a free access to our tools from the CoolCities client portal and see what you may be missing. Most importantly see what your competition does. 

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You start to realize now how branding integrates with the rest of your online presence. The detailed consumer persona that you created will inform the social media channel selection


Chose the topics you are expert on and excel on your communications by posting frequently credible and interesting content.


Replying to questions and comments posted by your followers is vital as it increases your visibility: Social media channel artificial intelligence algorithms will organically boost your reach if your media channels show significant engagement.


Familiarize yourself with the build-in social media tools as well as with external, third party vendors that provide analytics for your social media performance.


Integrate the various aspects of your online presence to achieve the highest results. Add social media channel links to your website and your listings.


Develop professional collaboration with influencers and relevant social media accounts to co-promote your posts and expand your reach beyond your current following.

3. Your Social Media

What is it

Social media is where consumers spend 10-40% of their time depending on their age and other demographics.

Why it is important

Social Media management ensures that you meet your clients where they hang out. Facebook, Instagram, LinkedIn, Youtube and other social media channels offer unique opportunities for a sound marketing voice that will boost your reputation and directly translate to revenue. 


What happens without it

Your competition is on social media, targeting clients. It will be an insidious slow process of taking over your current clients unless you amplify your online voice.

What you should do about it

Based on the consumer persona that you created during the branding process, identify the social media channels where your clients are, create your branded accounts and keep in touch with your audience at lease three times per week.

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The most important directory today. When patients look for medical care they primarily use Google search. Your Google my Business listing is vital for your local success and maintaining it requires weekly updates and posts.


Yelp's popularity for consumer reviews has been stable across years and both the quality and the number of reviews are shown on google searches, making it a must-go platform for your medical practice.


ZocDoc claims a leading position for doctor reviews and is the go-to platform for patients when they are looking for medical care. ZocDoc charges a hefty amount to physicians for their listing, as well as for every new patient who books an appointment through their platform. We strongly recommend against the use of ZocDoc and we will always emphasize the need for doctors to build their own online brand equity instead of depending on a third platform for their patients.  


The platform that dominates search results for all medical related queries and a major listing directory for USA doctors. Despite the wide critisism against it's symptom checking model, it is an important tool for your online reputation.  


A physician listing and review platform with controversial authority and a large number of BBB complains that remains a popular source for patients when looking for a provider.


With dozens more platforms to list your practice you need an automated solution that can update your business listing and harness the opportunity to stand out on search results.

4. Your Listings

What are they

In the past it was the yellow pages. Now there are almost one hundred different listing directories that you can be present.

Why are they important

Although the vast majority of patients use Google search or Bing to find medical services, one needs to be aware that google pulls information not only from its own listings but from a variety of sources. 


ZocDoc, Google my business, Yelp, Facebook pages, Healthgrades, WebMD, Doccafe and at least a dozen more listing directories can offer to you a valuable resource for discoverability.


What happens without them

If you are not listed on all major directories there is a smaller chance for consumers to find you and you only depend on the word of mouth reputation. 

What you should do about it

Request a free access to our tools from the CoolCities client portal and see what you may be missing. Most importantly see what your competition does. 

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Email outreach, Google search ads, Facebook ads, LinkedIn ads, Youtube, Bing...  For each type of the consumer journey, ad or promotion goal there is a good reason to chose one channel over another. Read on to find out why.


Usually forgotten, emailing regularly your current patients will help your retention rates and patient loyalty as well as provide valuable information. In conjunction with website subscription forms it is also an effective tool for acquiring new clients.


The best platform for lead generation (appointment bookings) and brand awareness as well as promotions, store products and services. Superior to other ad platforms especially when the customer journey presents with a bottleneck, e.g. patient has a condition but is "currently" unwell and seeking for treatment.


For brand awareness and consideration in conjunction with your social media efforts, Facebook is an excellent choice to laser target consumer demographics, especially for ages 30 years and above.


Instagram ads are an excellent choice for increasing your followers and driving traffic to your website and other online channels in order to achieve brand awareness and maintain relationships with your clients and a greater audience.


Mainly for increasing your B2B professional network, form partnerships with adjunct specialties, co-promote and share referrals. The best B2B advertising platform today.

5. Your Advertisements 

What is it

Everything we discussed so far, your website, your social posts or your listings will get a minor attention unless you promote them. To give you an idea, if you have 1000 followers on instagram and you create a post, about 100 of them will see it. If you promote your post for just $5 you will get 2000-4000 views.

Why it is important

An online post, or an advertisement are pieces that require significant marketing expertise, resources and time. Promoting a post means that we increase the number of potential consumers who will see it and maximize the return of investment. 


What happens without it

Less potential consumers will know about you or consider to book an appointment with you. Needless to say that your competition may be using online promotion.

What you should do about it

Online promotion is complex and requires all the other elements of digital presence to be in place. Without expert help you will be wasting most of your advertising budget. Consider getting a trusted agency such as CoolCities to help.

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Ready to master your online presence?

Register with COOLCITIES for free and get access to your personalized report, DIY online tools and competitive intelligence about your practice.

We do not share your contact details with any third parties.


220 Park Avenue South,

New York, NY, 10003


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